You're upset, angry, and emotionally charged as you speak with a customer care executive. Your frustrations lead you to defend your stand vigorously. Meanwhile, the executive remains composed, offering apologies and expressing regret for the inconvenience you've faced. Yet, your agitation persists as you continue questioning the company about the issue or deal. Despite this, the executive's voice remains calm and polite, showing willingness to listen and promising to resolve your problem. This dynamic raises the question: why does the executive maintain this calm and understanding attitude?
Firstly, it's part of their job to handle such interactions professionally and courteously. Secondly, knowing that the call is being recorded for evaluation purposes, they understand the importance of maintaining a respectful and helpful demeanor, regardless of the customer's tone or mood.
This situation reflects a broader truth about accountability and the power of words. The Bible verses from Philippians 1:27 and Matthew 12:36 highlight the significance of our words and actions. They remind us that every word we speak carries weight and that we will be held accountable for our speech and behavior.
In essence, whether it's in customer service or everyday life, our conversations and interactions should reflect integrity, kindness, and consideration. Our words have the power to build up or tear down, and it's important to use them wisely, knowing that they can have lasting consequences.
"Here are a few excerpts from the Word, the timeless wisdom that illuminates our paths and nourishes our souls:
Savouring Wisdom in conversations
"Let your conversation be always full of grace, seasoned with salt, so that you may know how to answer everyone." (Colossians 4:6)
Accountable Conversations
“You brood of vipers, how can you who are evil say anything good? For the mouth speaks what the heart is full of. A good man brings good things out of the good stored up in him, and an evil man brings evil things out of the evil stored up in him. But I tell you that everyone will have to give account on the day of judgment for every empty word they have spoken. For by your words you will be acquitted, and by your words you will be condemned.” (Matthew 12:36)
“For the stone will cry out from the wall, and the beam from the woodwork respond.” (Habakkuk 2:11)
Tailpiece: In this season, the air is thick with promises, floating like balloons in the sky. But soon, they burst and vanish, leaving behind only the echoes of broken dreams. So Intercede and Persevere in Intercession.
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